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Frank van Eijsden
„Wir helfen professionellen Fußballorganisationen, das Beste aus ihren Ticketing-Aktivitäten herauszuholen.“
For Jos de Kruif (Manager Commercial Affairs) and Mees Vlemmings (Ticketing coordinator) of Willem II, their large loyal supporters are key for the club with a beautiful and long history. Developing a stable platform that supporters and sponsors can easily use is something that fits perfectly with the football club’s vision. WithOrmer ICT’s Tymes4 ticketing platform, Willem II has created a stable, user-friendly and future-proof platform for both the club and its supporters.
‘’We had a system that was too complex on the one hand and too labour-intensive on the other. As a result, user-friendliness was not at the level we would like to see as a club. During an important sales period just before the start of the new season, everything went completely haywire, which was a turning point for us to set up a stable platform. Tymes4 was the platform we were looking for. Stable, user-friendly and future-proof. They use the latest technology and are completely focused on football. They can empathise well with the club perspective and have useful and simple functionalities that are easy to master such as, an effective ordering and invoicing process that helps everyone quickly.’’
‘’Stable, user-friendly and future-proof. They use the latest technology and are completely focused on football‘’
– Mees Vlemmings, Ticketing coördinator bij Willem II
‘’We did most of the implementation ourselves (think of setting up the system, importing data, etc.) with support from Ormer ICT’s consultant. This way, you immediately experience all layers of technology and quickly get a feel for it. You gradually learn how the system is structured, step by step. We really enjoyed this. As a result, we never worried for a second whether deadlines would be met. In the beginning, we took stock of what was needed and when we wanted to complete which part of the implementation. This made the whole process run extremely smoothly.’’
‘’What we really like is that supporters had little or nothing to do with the implementation. During the first sales period, we received almost no questions and everyone could easily handle the sales process. Season ticket holder registration also went as expected. Tymes4 is easy to use and very clear. Our goal was to be able to explain to colleagues how to sell tickets within 15 minutes. We managed to do this! We were able to make the platform our own quickly during implementation, which we really appreciate.‘’
‘’Tymes4 is an experienced partner that thinks along in a solution-oriented way. They have good people on board with an understanding of specific challenges at a football club‘’
– Jos de Kruif, Manager Commerciële Zaken bij Willem II
‘’In a nutshell, the implementation simply went smoothly. We received good guidance from Ormer ICT during the implementation, which ensured excellent communication and support. Every week, we planned two contact moments in which we could ask all our questions and in which problems were solved. It was also the moment when we could discuss progress. Even after implementation, we find communication with Ormer ICT very pleasant. Initiated issues are answered quickly and clearly and we can always come to them for questions.‘’
‘’In addition, Ormer ICT also facilitates moments to brainstorm together with other colleagues from football clubs about general wishes and needs regarding, for example, the further development or renewal of functionalities. So even now, daily communication and cooperation runs smoothly.‘’
‘’Because we have automated standard processes with Tymes4 and made them more efficient, we as a club have more time left to focus on sales, fan service and initiatives. Tymes4 will continue to help us expand and develop functionalities and, in the meantime, keep the conversations going between clubs to learn from each other. We have set the goal of structurally selling out 8 out of 10 matches so that matches at Willem II are (sociably) crowded. Ormer ICT’s Tymes4 ticketing platform is definitely going to help us achieve this!‘’
Möchten Sie mehr über unsere hochmoderne Ticketing-Plattform erfahren, dann würde ich mich gerne mit Ihnen in Verbindung setzen! Auch wenn Sie als Lieferant in das Ökosystem eines Fußballvereins eingebunden sind, würde ich mich gerne mit Ihnen treffen und austauschen.
„Wir helfen professionellen Fußballorganisationen, das Beste aus ihren Ticketing-Aktivitäten herauszuholen.“